Healthcare CRM for Hospitals and Clinics
Our healthcare CRM is Dial CRM configured for hospitals, clinics, diagnostic centres and other healthcare providers. It helps front-desk and patient-relations teams record enquiries from calls, walk-ins and the website, follow up consistently and manage support requests in one system.
What is Healthcare CRM?
A healthcare CRM is customer relationship management software adapted to healthcare providers. It manages patient enquiries, follow-ups and communication, separate from clinical records.
Key capabilities
Patient enquiry capture
Record enquiries from phone calls, walk-ins and the website in one register.
Follow-up reminders
Schedule follow-ups so no enquiry is forgotten.
IVR and toll-free
Route incoming calls through IVR and toll-free numbers.
SMS and email communication
Send updates and reminders through SMS and email.
Support CRM
Track patient support requests and feedback.
Reports
See enquiry volumes, sources and follow-up status.
Why healthcare providers need a CRM
Hospitals and clinics receive enquiries through many channels, and a missed call or forgotten follow-up often means a patient goes elsewhere. A CRM gives front-desk and patient-relations teams a single list of enquiries and tasks, and gives management visibility of response times and sources.
Not a replacement for clinical systems
A healthcare CRM manages enquiries and communication. It is not a hospital information system or electronic medical record, and can work alongside the clinical systems you already use.
Frequently asked questions
Is the healthcare CRM a hospital management system?
No. It manages patient enquiries, follow-ups and communication. Clinical records and billing are handled by hospital information systems.
Which channels can be connected?
Phone calls through IVR/toll-free, walk-ins, website enquiries, SMS and email.
See how it fits your business
Book a free, no-obligation demo. Our team will show the software using your workflow and prepare a quote based on the modules and users you need.
or call +91-9999365655
