Dial CRM: CRM Software for Sales, Service and Support
Dial CRM is the customer relationship management (CRM) software developed by Perfect ERP Software. It brings lead management, sales CRM, service CRM and support CRM together, and connects with IVR/toll-free, SMS marketing, email marketing and WhatsApp messaging, so businesses can manage the whole customer relationship from first enquiry to after-sales support.
What is CRM Software?
CRM (customer relationship management) software stores every interaction with prospects and customers in one place and helps teams manage sales, service and support so that no customer request is lost.
Key capabilities
Lead management
Capture, assign and follow up on enquiries from every channel.
Sales CRM
Track opportunities and sales activity through to closure.
Service CRM
Manage service requests and after-sales work.
Support CRM
Handle customer support queries in one system.
IVR and toll-free
Connect calls to the CRM with IVR and toll-free numbers.
SMS, email and WhatsApp
Reach customers through SMS marketing, email marketing and WhatsApp messaging.
Why businesses choose a CRM
Without a CRM, customer information sits in personal phones, inboxes and spreadsheets. When a salesperson leaves or a customer calls a different department, the history is lost. A CRM keeps one shared record of each customer, makes follow-ups systematic and gives managers reports on pipeline and service performance.
CRM that works with your ERP
Because Dial CRM and DialERP come from the same company, sales and customer data can flow into ERP processes such as order processing, dispatch and accounting. Dial CRM can also integrate with third-party systems where needed.
Industry-specific CRM
We configure Dial CRM for different industries, including healthcare and real estate, where enquiry handling and follow-up processes are very specific.
Frequently asked questions
What is Dial CRM?
Dial CRM is the CRM software developed by Perfect ERP Software. It covers lead management, sales CRM, service CRM and support CRM, with IVR, SMS, email and WhatsApp channels.
Does Dial CRM integrate with an ERP?
Yes. Dial CRM works with DialERP, our ERP software, and can integrate with third-party systems.
How is CRM pricing decided?
Pricing is quote-based and depends on the modules and number of users. Request a demo to get a quote.
See how it fits your business
Book a free, no-obligation demo. Our team will show the software using your workflow and prepare a quote based on the modules and users you need.
or call +91-9999365655
